A: Yes, t2h operates under ISO 9001:2008 certified quality standards, along with GMP and FDA compliance.
A: All t2h products are proudly made in India, with globally sourced, premium-quality ingredients.
A: Our products are crafted using a blend of time-tested Ayurvedic and Herbal principles combined with modern science and safe, organic ingredients.
A: Each batch undergoes rigorous testing for safety, efficacy, and stability. Our ingredients are ethically sourced, and all fragrances used are IFRA-certified.
A: Yes. We believe in mindful beauty — from recyclable packaging to water-conscious manufacturing. Sustainability is a core part of how we operate.
A: Every t2h product has a manufacturing date and an expiry date, indicating how many months the product remains safe and effective after opening.
A: Yes, all t2h products are 100% vegan and free from any animal-derived ingredients like honey, beeswax, milk, or gelatin.
A: Absolutely. We do not test on animals at any stage of product development. t2h is certified cruelty-free.
A: Yes, our formulations are crafted with gentle, skin-loving ingredients suitable for all skin types, including sensitive skin. However, we recommend patch testing first if you have known allergies or conditions.
A: Yes, all our formulations are free from parabens and harsh preservatives. We use nature-derived actives and safe, non-toxic preservatives instead.
A: Most t2h products have a shelf life of 24 months from the manufacturing date. Please check the label on individual products for specific information.
A: This depends on your skin type and environment, but typically 2–3 times a day helps keep your skin moisturized and nourished.
A: While our products are gentle and naturally formulated, facial skin is more delicate. We recommend using face-specific products from our range or consulting with your dermatologist if unsure.
A: Yes! Our formulations are created for everyone, regardless of gender, with universal skin benefits and soothing, natural scents.
A: After you complete your order, we’ll send you a confirmation email and SMS with your order details.
A: Double-check your card details and try again. If the issue persists, try another payment method or contact our support team at t2hcare@gmail.com or call +91-9319834351
A: Yes, but only if your order hasn’t been dispatched. Contact us immediately. If already dispatched, you may refuse delivery. Once we receive the returned parcel, we’ll process your refund (excluding original shipping charges).
A: We're sorry for the inconvenience. Please contact our customer support team at t2hcare@gmail.com or call +91-9319834351, and we’ll resolve it promptly.
A: Of course. Our customer care team is here to help. Reach us at +91-9319834351 or via email at t2hcare@gmail.com
A: You can send us an email and get notified when the product is again in stock or our team can suggest you with a similar product.
A: You can create an account by clicking on the register section.
A: No, you can check out as a guest. But having an account makes it easier to track orders, manage preferences, and enjoy a smoother checkout next time.
A: We accept major debit/credit cards (Visa, MasterCard), UPI, wallets, and Cash on Delivery (COD) across India.
A: Once dispatched, we’ll send you an email and SMS with your tracking number and courier details.
A: Use the tracking link shared in your shipping confirmation email/SMS. Guest users can also track orders through the shared link.
A: Sometimes logistics may experience delays. If your order hasn’t arrived within the expected time, contact us at t2hcare@gmail.com or call +91-9319834351
A: Unfortunately, once your order is dispatched, we cannot modify the delivery method. But, you can still email us and we can try to sort it out for you.
A: We take packaging seriously, but if something is damaged during shipping, reach out and we’ll arrange a prompt replacement.
A: Due to hygiene reasons, we don’t accept returns unless a product is damaged during transit. In such cases, we’ll happily send a replacement.